Customer retention is an important part and parcel of your restaurant success. In fact, I would dare say that your business will continue to struggle and even go down the cliff if you get this one wrong. Thus, if all the faces at your restaurant are new every day, you should really be worried. It may mean that your services are poor. For purposes of retaining customers at your restaurant business, these tips may help.
Offer discounts: If someone brought 15 customers to your restaurant for a meal, it would only be better if you gave them a discount. If someone has been visiting your restaurant frequently for the last one month, wouldn’t it be noble to give them a discount or freebie? Discounts ensure that customers feel valued and appreciated.
Good customer service: Good services will always persuade customers to come back. Most restaurant customers like quick services. Remember, they will come there while hungry or they may have taken a lunch break from the office, so they want to return to work as fast as possible. Keeping them waiting for 10 minutes after placing an order will only discourage them.
Bonuses: These could take various forms, including free meals or gifts.